Front of House & Bar Staff Safety Training Online Course

$22 per person

Estimated duration - 20-30 minutes

Note - Self-enrolment is available via PayPal or Stripe for a 10% discount. Ask about group discounts for more than 10 persons enrolled and having the course customised to suit your organisational needs.

Overview

This online course is designed to help front-of-house and bar employees work safely in hospitality settings, including hotels, pubs, clubs, restaurants and cafés. It explains common hazards in customer service and bar areas, and practical steps staff can take to prevent injuries and protect colleagues and customers.

It can be customised to suit an organisation’s venue, equipment, procedures and risk profile, which could be used an an induction. It complements the Commercial Kitchen Safety Training course.

Objectives

On completion, learners should be able to:

• Identify and reduce slips, trips and falls, including wet floors and crowded service areas.
• Respond safely to broken glass and prevent cuts when handling bottles and glassware.
• Use safe manual handling methods for stock, crates, furniture and beer kegs.
• Recognise risks from gas cylinders, beer dispensing systems and bar equipment.
• Respond appropriately to intoxicated, aggressive or threatening customers without putting themselves at risk.
• Apply basic principles of responsible service, food hygiene, emergency response and incident reporting.
• Recognise workplace fatigue, stress, harassment and other psychosocial hazards.

Course Outline

• Slips, Trips and Falls
• Broken Glass, Cuts and Glassware Safety
• Manual Handling and Safe Keg Changing
• Beer Systems, CO₂ and Bar Equipment
• Fire, Electrical and Chemical Safety
• Responsible Service of Alcohol and Dealing with Intoxicated Customers
• Managing Aggression, Violence and Harassment
• Food Hygiene, Personal Safety and Wellbeing
•  Emergencies, First Aid and Incident Reporting

Who should complete this course?

Bar attendants, waitstaff, food and beverage attendants, hosts, café employees, function staff, supervisors and other workers who serve or interact with customers in hospitality venues.

Note: This course does not replace the need to complete RSA or Food safety

Note - Self-enrolment is available via PayPal for a 10% discount (GST inc). Ask about group discounts for more than 10 persons enrolled and having the course customised to suit your organisational needs.

Getting Started

Enrolment Link -  https://safetyinduct.com.au/course/view.php?id=183

PayPal Enrolment Instructions - To undertake this course, you will need to be a 'user'. If you are not already a safetyinduct user, click on the create new account link at the top right of the screen and set up as a new user.  You will then be able to enrol in the course and pay via PayPal (self-enrolment has a 10% discount). If you would like assistance or other payment options, contact Julie on ohsandhr@gmail.com.

Manual enrolment Instructions – Email ohsandhr@gmail.com and we can set up your enrolments and provide an invoice.